Adaptive case management (or dynamic case management) is an approach to managing the company’s business processes in such a way, that every process is managed as a separate case with key elements. Those key elements could be documents, people, events, processes, etc. The case could also be broken down into stages that could be achieved by meeting specific conditions. This approach helps to achieve the lenient decision-making, unlike the way it is done in traditional systems, thanks to the versatile choice of the elements.
BPM vs ACM
The main differences of the ACM approach are:
- Users make decisions in accordance with circumstances.
- When the final goal is set, the stages and elements are defined during the process.
- The emphasis is on the case itself (data and the employees working on the case).
- Could be used even in the companies that don’t have their processes thoroughly structured.
ACM is often opposed to BPM as a more advanced technology, when in reality, albeit the dissimilar approach, ACM doesn’t contradict BPM, but rather adds to it. For example, if the strict sequence of actions could be implemented in some stages of the case, they would be modeled into business processes. The remaining stages would be described as business requirements that should be pursued in order to complete them successfully.